On this page you will find information and our general terms and conditions of Kapson Häst och Ryttarutrustning Vasabygget AB (Kapson Horse and Riding Equipment) governing sales, shipments and payments.

Detailed information about our terms and conditions you find if you scroll down on this page.

Information 

Welcome to Kapson Horse and Riding Equipment!
The company was established in Sweden 2009 with a few but handpicked quality products.
Today we can offer a wide range of quality products for horse and rider.
Personal service is important for us so dont hesitate to contact us.

The customer approves KAPSON Horse and Riding Equipments terms and condition when ordering.

We invoice in SEK.
For countries outside the European Union Kapson.se do not add any VAT but local VAT and custom duties will be added by the recieving country´s customs and payed to them by the customer to recieve the merchandise.

Detailed information about our terms and conditions you find if you scroll down on this page.

If you want to check how much the cost of your order is in your local currency use a online currency converter, for example: https://finance.yahoo.com/currency-converter/

Ordering process

Payment Options

Bank Transfer. 
On the orderconfirmation you will find our BIC/SWIFT information that you use for the bank transfer. When we have recieved the payment we ship your order.

Credit card/PayPal. 
We use Paypal as payment provider for secure payments.
When you choose Credit card/Paypal you will be redirected to Paypal for secure payment. You can either pay by directly by card or log in to Paypal and pay by Paypal account. When we ship your order the money is withdrawn from your account.

Delivery

We will ship your order within two to five working days after receiving your payment. Shipping will be done by various logistic companies, which normally deliver within five working days to the delivery address within Europe and ten working days outside of Europe. Due to the Covid-19 pandemic the delivery time can take longer.

After receiving your payment we will inform you by e-mail that your order has been shipped with tracking number You can then track your parcel to your location. 

Shipping cost

The shipping costs vary per country and are based on the combined weight and size of the items in your order. The shipping costs reflect the actual costs made for packaging, shipping & handling. The total amount is stated on the overview in your shopping cart. 

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Transport damaged goods

If a product is damaged in transit, whether the damage is clearly visible or hidden, this should be notified to the shipping company and to us immediately. Usually, the recipient makes the notification because he or she has the damaged package

Returns

Kapson Horse and Riding Equipment does everything in its power to deliver a perfect product. However, in case you are not satisfied with all or any part of your order, you can return the item(s) within 14 business days from the date of delivery. Before any return Kapson Horse and Riding Equipment Horse and Riding Equipment shall be contacted.  The return policies apply only for countries which are a member of the European Union

Link to withdrawal form >>

Detailed Terms & Conditions

These terms & conditions apply when you as a consumer make purchases on and use the website kapson.se and other connected sites. These terms make an agreement between you and Kapson Häst och Ryttarutrustning Vasabygget AB (Kapson Horse and Riding Equipment), VAT no SE556874436001

1. Please read these terms of use carefully before using our services. By accessing this site or using any part of the site or any content or services on the site, you agree to become bound by these terms and conditions. If you do not agree to all the terms and conditions, then you may not access the site. Your use of the site is expressly conditioned upon your assent to all of these terms and conditions, to the exclusion of all other terms.
Jurisdiction: The Terms & Conditions will be governed by Swedish law and any disputes will be subject to the exclusive jurisdiction of the courts of Sweden
General: All our sales and services are subject to the following sales-, shipping-, and payment terms and conditions.

2. Prices
2-1 All prices are mentioned in SEK(Swedish Krona) and dependent on country include or exclude VAT in the checkout. However, all prices exclude shipping & handling charges.
2-2 Prices are subject to change at any time, but price changes will not affect orders, which have been confirmed, as per paragraph 4 of these terms and conditions.
2-3 For countries outside the European Union Kapson.se do not add any VAT but local VAT and custom duties will be added by the recieving country´s customs and payed to them by the customer to recieve the merchandise.

3. Shipping & handling costs
3-1 Kapson Horse and Riding Equipment will charge shipping & handling costs for the shipment of the merchandise.
3-2 The shipping costs vary per country; please look at the shippingcosts on our shipping costs page
3-3 Depending on the weight/volume of the order, the merchandise will be packaged carefully to ensure the quality of our product(s) during transit and upon arrival; the merchandise will be shipped in a cardboard box or carton roll.
3-4 Items that are available on stock ordered at the same time as order upon request items will be delivered together. If you want the on stock items to be shipped earlier, please place a separate order for those items.

4. Payments
4-1 Upon ordering you will immediately receive a confirmation e-mail with an overview of your order including the total costs and the shipping and handling charges.
4-2 Orders will be processed after we have received your payment. Payments for all products must be made by our online payment partners. 

5. Shipping
5-1 All items are shipped within 5 business days upon receipt of payment.
5-2 If, for any reason, we will not be able to ship within 5 business days, we will contact you by e-mail.
5-3 The item(s) will be delivered to the address you have provided to us as 'shipping address' at the time you made your order. If a shipment is returned to us due to an incorrect or incomplete delivery address submitted during the ordering process, Kapson Horse and Riding Equipment will have to charge the costs of re-shipping.
5-4 Upon shipment of your order an e-mail will be sent confirming that the order has been shipped.
5-5 We try to keep all of our items in stock however, in case an item is temporarily out of stock, you will be notified immediately.
5-6 Kapson Horse and Riding Equipment is not responsible for any excess delivery time, loss or damage caused during transit by our parcel company.
5-7 Shipping will be done by various logistic companies, which normally deliver within five working days to the delivery address within Europe and ten working days outside of Europe. 

6. Returns/exchanges

Link to withdrawal form>>

6-1 Kapson Horse and Riding Equipment does everything in its power to deliver a perfect product. However, in case you are not satisfied with all or any part of your order, you can return the item(s) within 14 business days from the date of delivery. Before any return Kapson Horse and Riding Equipment Horse and Riding Equipment shall be contacted.  The return policies apply only for countries which are a member of the European Union
6-2 When returning an item, you must enclose the provided return-form. If it is possible Kapson Horse and Riding Equipment will arrange the return shipping, if it is not possible the customer needs to handle it. Kapson Horse and Riding Equipment decides.
6-3 Upon receipt of the returned item(s), Kapson Horse and Riding Equipment will credit the amount (excluding the initial shipping and handling charges) to the credit card or online accounts used for the initial purchase, within 10 working days.
6-4 In case size or color of the item you ordered is unsatisfactory, you can always exchange the item.
6-5 When exchanging an item, you must enclose the return-form and indicate which item you would like in return.
6-6 Kapson Horse and Riding Equipment only offers a refund or exchange of items upon receipt of the original items, and provided that the following conditions have been met: 
* the item(s) are not personalized 
* the item(s) has not been used or cleansed 
* no attempt has been made by yourself to repair any defect of the item 
* in case of more items in one order, the items are sent back to Kapson Horse and Riding Equipment in a single delivery.
Kapson Horse and Riding Equipment simply reserves the right not to accept items belonging to a single order being returned and delivered at different times.
6-7 Kapson Horse and Riding Equipment shall not issue a refund nor accept exchanges for any returns or accept exchanges that do not satisfy all of the conditions above. In case you are notified that you are not entitled to a refund/exchange due to not all conditions being met, you will have the option to request, within 30 days, that the item(s) be shipped back to you, at your own cost, in the condition it was received from Kapson. If you do not request the return of your item within the 30 day period, Kapson will be entitled to dispose of such item(s) at its sole discretion.
6-8 In case the customer has received a (partially) wrong order, then Kapson Horse and Riding Equipment will make sure that the proper items will be sent as soon as possible.
6-9 Kapson Horse and Riding Equipment is not responsible for returns and/or exchanges that get lost in the mail.
6-10 We will not accept freight collect returns.
6-11 The return policies apply only for countries which are a member of the European Union. 

7. Warranty/Claims

7-1 Kapson Horse and Riding Equipmet supplies its products with great care. Nevertheless, it may occur that there is an irregularity during the production process. Therefore, all articles of kapson.se have a warranty period of 6 months commencing from the date of purchase. Kapson Horse and Riding Equipment will not be liable for any damage of any kind, physically as well as material and immaterial, including but not limited to direct, indirect, incidental, punitive and consequential damages, arising from the use of the products or misuse of the products or any use of the products.

Warranty does not apply if:
A)     One has not followed common sense or misused the product, or used the product for other purposes than for which they are intended
B)     Fire or other "disasters" are the cause of damage
C)     The buyer changes or repairs the product themselves

7-2 In order to claim that a product is faulty, the buyer must notify Kapson Horse and Riding Equipment of this as soon as possible within the warranty period of 6 months at the latest after the fault was discovered or should have been discovered. The buyer must give Kapson Horse and Riding Equipment the opportunity to repair or replace the item, even if the customer requires some other compensation. Kapson Horse and Riding Equipment may also have another company repair the faulty product on his behalf. Kapson Horse and Riding Equipment decides if it is a repair or redelivery that is to be carried out. If repair or redelivery is out of the question or cannot take place within a reasonable time or without major inconvenience to the consumer, he or she may demand a price reduction corresponding to the value of the fault. 

8. Limitation of Liability
8-1 Kapson Horse and Riding Equipment will not be liable for any damage of any kind, physically as well as material and immaterial, including but not limited to direct, indirect, incidental, punitive and consequential damages, arising from the use of the products or misuse of the products or any use of the products.
8-2 We attempt to provide the most recent, accurate, and reliable information on our website. However, there may be occasions when information featured on our web site may contain incomplete data, typographical errors, inaccuracies, or when an item featured on the website is no longer in stock. We do not warrant that the information accessible via our web site is accurate, complete or current. Any errors are unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. We reserve the right to correct errors and to update product information at any time. Kapson Horse and Riding Equipment is not liable for any consequences as a result of incorrect or incomplete information on their website.
Of course, we will make every effort to provide you with current prices at the time you place your order.
8-3 Kapson Horse and Riding Equipment is not responsible for any type- or print errors through which unintentional price differences are communicated. In case the latter does occur Kapson Horse and Riding Equipment will correct the price as soon as possible.
8-4 Kapson Horse and Riding Equipment cannot be held accountable for any difference in colour as a result of monitor quality.
8-5 The position and size of an applied logo on our merchandise can differ slightly as displayed on the website, Kapson Horse and Riding Equipment cannot be held responsible for this.

9. User conduct

Kapson Horse and Riding Equipment has the right to refuse any requests that are unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, indecent, libelous, tortious, hateful or racially, ethnically or otherwise objectionable or invasive of another's rights including but not limited to the right of privacy and intellectual property.

10. Force Majeure

Kapson Horse and Riding Equipment will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations following an order that is caused by events outside our reasonable control ("Force Majeure Event").
10-1 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control, and includes in particular (without limitation) the following: (a) strikes, lockouts or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other disaster; (d) impossibility of the use of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) the acts, decrees, legislation, regulations or restrictions of any government.
10-2 Our performance pursuant to an order is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
10-3 Except where the products are in transport, where a Force Majeure Event continues for a period of 90 days from the date of notification of the Force Majeure Event causing non performance or delay in performance, either of us may terminate the (unperformed part of an) order by notice in writing, provided always that your obligation to pay in relation to any part of the order which has been performed shall not be discharged.

11. Privacy policy - GDPR

11-1. Responsible for information
Kapson Horse and Riding Equipment Vasabygget AB VAT number 556874-4360 is responsible for the personal data being processed. We apply at any time applicable privacy laws to all processing of personal data

11-2. Handling of personal data
We receive your information when you place your order via our website or contact us via email or telephone. We need to save and process personal information about you, such as name, address, contact details,ip adress and correspondence. Your submitted information is stored digitally, this is required to handle customer service, purchase, delivery and ordering to fulfil our commitment to you as a customer.

11-3. Legal basis
The legal basis for processing your personal data is the fulfilment of the purchase agreement and legal obligation under legal requirements, such as the Swedish accounting law.

11-4. Storage Time
Information needed to handle any complaints and warranty matters is saved for 36 months.
Information required for compliance with the Swedish accounting law needs to be saved by law for 84 months.

11-5. Transfer of data
We do not sell or transfer your information to third parties provided we are not required to do so by law. 
If you use Paypal as payment method they are independent personally responsible for the information they need to fulfill their commitment to you and we refer to their privacy policy

11-6. Transcript,change and deletion of personal data.
If you want to change or delete the information we have stored, please contact us at kapsonsweden@gmail.com. You as a customer have the right to request the information about yourself that we have stored in our system. You may also request that we change or delete your information. Information required to comply with legal requirements are we not allowed to delete.

11-7. Cookies
Kapson.se uses cookies. These cookies are deleted when you close your browser. If you open a new browser window, new cookies will be created. We save information in the cookie as a random value used to create anonymous statistics in our webshop. You can choose how cookies are used by selecting approve or deny at the top of the website. You can also choose to deny cookies through settings in your browser.

11-8. Security
The supplier of our IT systems securely manages your information according to industry standards. Your information is kept safe and is protected from unauthorized use. Only those within the company who need the information to fulfil our commitment to you as a customer have access to them.

11-9. Complaints
Please contact us if you have any comments about how we treat your personal information. Then we investigate your comment and hopefully you will feel satisfied. If this is not the case then you have the right to contact the Swedish Data Inspection Authority.

12. Questions or complaints 
Kapson Horse and Riding Equipment aims for full customer satisfaction. In case you have questions or complaints about our services and/or products, we kindly request you to inform us by e-mail at kapsonsweden@gmail.com.

13. Severability

If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term or condition will to that extent be severed from the remaining terms and conditions, which will continue to be valid to the fullest extent permitted by law.

14. Our right to vary these terms and conditions
14-1 We have the right to revise and amend these terms and conditions from time to time.
14-2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

15. Written communication 
Applicable laws require that some of the information or communication we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information and other communication that we provide you electronically comply with any legal requirement that such communication be in writing. This condition does not affect your statutory rights.

16. Copyright of Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Kapson Horse and Riding Equipment. The website as a whole is protected by copyright and trade laws, all worldwide rights, titles and interests in and to which are owned by Kapson Horse and Riding Equipment. 
All rights and properties are reserved. No content from this website can be copied, saved and/or be distributed without written authorization. The contents of our website, and the website as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from our website) use by the users of our website. You may download or copy the contents and other downloadable materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

17. Disclaimer
This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either expressed or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the website, that your use of the website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our website, and that we shall not be liable for any damages of any kind related to your use of this site.

Contact information

Kapson - Häst & Ryttarutrustning AB
Lyckås Gård 1055
264 91 Klippan

Telephone:
+46 733-295 300 

E-mail:
kapsonsweden@gmail.com