Terms & Conditions
The customer approves KAPSON´s terms and condition when ordering.
We invoice in SEK (Swedish Krona).
If you want to check how much the cost of your order is in your local currency use a online currency converter, for example: https://finance.yahoo.com/currency-converter/
Order
You place your order via the webpage and choose between the payment options below. You will automatically get a order confirmation without shipping cost.
For saddle orders contact us via mail or phone so we can help you customize a saddle for you and your horse. When ordering a saddle you need to do a 20% downpayment on the value of the saddle before production start. When its ready you pay the rest and we send the saddle to you.
Please contact us for questions regarding our product or your order.
Payment Options
Bank Transfer.
When we have taken care of your order we send you a invoice via mail including shipping cost. On the invoice you will find our BIC/SWIFT information that you use for the bank transfer. When we have recieved payment we ship your order.
PayPal. When we have taken care of your order we send you a invoice from PayPal via mail including shipping cost. When we have recieved payment we ship your order.
Delivery
We use DHL for shipping. When we are taking care of your order we are looking for best price and fastest delivery for your order. The shipping cost is specified on the invoice.
Our goal is to send your order within two days after that we have recieved the payment.
Items that are available on stock ordered at the same time as order upon request items will be delivered together. If you want the on stock items to be shipped earlier, please place a separate order for those items.
Example of delivery time for products we do not have on stock:
Saddles D&P Startrekk approx 8 weeks
Saddle D&P Baroque approx 8-10 weeks
Leather products where buckles and leather colour are free to choose and we dont have it on stock, delivery time approx 10- 12 weeks.
Saddle pads where colours are free to choose and we dont have it on stock delivery time approx 5-6 weeks.
We reserve ourselves for changes that may result in delivery may occur earlier as well as later than expected.
Return policy/Warranty/Claims
Return policy
We have 14 days return policy given that the product is unused and returned in original packaging.
If not we will do a price reduction. The customer pays for the shipping cost. Contact always us before you return anything.
For product that are special made including saddles and products ordered upon request it is not possible to return and get money back.
Claims
In order to claim that a product is incorrect the customer must notify KAPSON immediately or within 2 months after the fault has been detected or should have been discovered. The product is returned clean condition together with the receipt as well as a description of the reason for the complaint. Contact always us before you return anything.
Warranty
6 months warranty on the products if nothing else is mentioned.
Transport damaged goods
If a product is damaged in transit, whether the damage is clearly visible or hidden, this should be notified to the shipping company and to us immediately. Usually, the recipient makes the notification because he or she has the damaged package
Privacy Policy - GPDR
1. Responsible for informationKapson Horse and Riding Equipment Vasabygget AB organization number 556874-4360 is responsible for the personal data being processed. We apply at any time applicable privacy laws to all processing of personal data
2. Handling of personal data
We receive your information when you place your order via our website or contact us via email or telephone. We need to save and process personal information about you, such as name, address, contact details,ip adress and correspondence. Your submitted information is stored digitally, this is required to handle customer service, purchase, delivery and ordering to fulfil our commitment to you as a customer.
3. Legal basis
The legal basis for processing your personal data is the fulfilment of the purchase agreement and legal obligation under legal requirements, such as the Swedish accounting law.
4. Storage Time
Information needed to handle any complaints and warranty matters is saved for 36 months.
Information required for compliance with the Swedish accounting law needs to be saved by law for 84 months.
5. Transfer of data
We do not sell or transfer your information to third parties provided we are not required to do so by law.
If you use Paypal as payment method they are independent personally responsible for the information they need to fulfill their commitment to you and we refer to their privacy policy
6. Transcript,change and deletion of personal data.
If you want to change or delete the information we have stored, please contact us at info@kapson.se. You as a customer have the right to request the information about yourself that we have stored in our system. You may also request that we change or delete your information. Information required to comply with legal requirements are we not allowed to delete.
7. Cookies
Kapson.se uses cookies. These cookies are deleted when you close your browser. If you open a new browser window, new cookies will be created. We save information in the cookie as a random value used to create anonymous statistics in our webshop. You can choose how cookies are used by selecting approve or deny at the top of the website. You can also choose to deny cookies through settings in your browser.
8. Security
The supplier of our IT systems securely manages your information according to industry standards. Your information is kept safe and is protected from unauthorized use. Only those within the company who need the information to fulfil our commitment to you as a customer have access to them.
9. Complaints
Please contact us if you have any comments about how we treat your personal information. Then we investigate your comment and hopefully you will feel satisfied. If this is not the case then you have the right to contact the Swedish Data Inspection Authority.
Contact information
Kapson - Häst & Ryttarutrustning AB
Vasabygget 401
284 92 Perstorp
Telephone:
+46 733-295 300
E-mail:
info@kapson.se